We value your feedback

Recently, we asked families from both our Pre-school and Wrap Around Care services to share their thoughts with us. We truly appreciate the time you took to provide your feedback.

We’ve carefully reviewed all the responses and are pleased to share that we’ve taken your comments on board and made positive changes as a result. Your input helps us grow and ensures we continue to provide the best possible care and experiences for your children.

Thank you again to everyone who shared their views — together, we’re making Little Flyers even better.

⭐ You Said, We Did

Feedback from Breakfast Club, After School Club & Holiday Club

We recently gathered feedback from families who use our extended services, and we’re so grateful for your kind words and suggestions. Here's what you had to say — and what we did in response!

What You Love About Little Flyers

You told us:

“Absolutely love Little Flyers and what they offer. Our daughter loves it, as did our previous daughter.”
“Great staff dedicated to the job. Affordable service.”
“Kind, caring environment with staff who acknowledge and care for the children.”
“All the staff go above and beyond to ensure that children are happy and well cared for.”
“Very, very happy.”

Thank you for your trust and support!

You Said... We Did!

Walkway Safety

You said: The hallway can get messy and be a trip hazard.
We did: We added more crates and coat rails, and now actively monitor the space during sessions.

More Posts & Updates

You said: You’d love more photos and updates online.
We did:

• Daily whiteboard now visible at the entrance with meals & activities

• We're more active on Facebook & Instagram (with privacy in mind)

More Activities

You said: Add arts & crafts, puzzles, and group story time.
We did:

• We already offer these daily — but let us know if there’s anything specific you'd like!

• Story time is being built into the daily routine more consistently for younger children.

You Also Shared...

⭐ What We Excel At

• “Welcoming, well-mannered, smiley, caring staff.”

• “Incredible attention to detail — you really know the children.”

• “Flexible, helpful, and genuinely caring.”

Support Ratings

• 75% said our support is EXCELLENT

• 25% said our support is GOOD

Staff Friendliness

Rated: EXCELLENT

Other Suggestions

You said: “An update on what my child did and ate would be nice.”
We did: Check the whiteboard at the door for daily meals and activities!

You said: “Some drivers go too fast in the car park.”
We did:

• New safety signs ordered

• Centre is looking to install speed bumps

• Improved lighting and sensors being installed this week

You Said, We Did — Pre-School

Photos on Mondays & Fridays

You said: “Fewer photos early in the week.”
We did: We’re making an effort to capture more moments on those days. Photos may be shared later, but we’ll keep you in the loop ?

Parents’ Evenings

You said: “Could we have more regular updates?”
We did: We’re always happy to meet — just ask! We’re committed to keeping communication open and flexible.

New Activities

You said: “Could we try racquet sports or gymnastics?”
We did:

• Exploring options for small racquets

• Ongoing ball games and parachute play

• While gymnastics isn’t possible yet, we offer balance beams, climbing, and movement sessions

Security Concerns

You said: “Security is a concern, though not sure what’s missing.”
We did:

• Doors locked once sessions start

• Reception monitored by trusted staff

• Fire exits accessible at all times

 More Parent Involvement

You said: “We’d love more chances to come in.”
We did: Planning small termly events and Stay & Play sessions — keep an eye out!

Daily Handover

You said: “Would love a little 1:1 or summary of the day.”
We did:

• We're happy to chat at pick-up — just give us a moment if we’re busy

• A daily board outside the room will show activities and food for quick updates

Thank You!

Thank you for your ongoing support, trust, and valuable feedback. Together, we’re creating a nurturing, exciting, and safe environment where your children can thrive.

⭐⭐⭐⭐⭐

We would like to hear your comments, views and feedback - please enter your comments below.

Thank you, The Little Flyers Team